Training Operations Co-Ordinator

About the Role

As the Training Operations Coordinator, you will play a pivotal role in ensuring the successful planning, coordination, and delivery of high-quality accredited training programs. Combining operational expertise with specialist knowledge of training and assessment requirements, you will oversee training schedules, resource allocation, compliance reporting, and administration functions to support exceptional outcomes for clients, learners, and stakeholders.

Working closely with training, quality, sales, and administration teams, you will provide operational leadership, drive process improvements, maintain funding and contractual compliance, and contribute to the ongoing success and growth of the RTO. This role also supports the State Training Manager with day-to-day operations, projects, and leadership coverage as required.

Key Responsibilities

• Coordinate the scheduling of trainers, assessors, facilities, and resources to ensure efficient delivery of training and assessment services.
• Lead and support the training administration team to deliver accurate, timely, and compliant enrolment, training, assessment, and certification processes.
• Act as the primary operational contact for clients, managing enquiries and building strong, long-term customer relationships.
• Oversee student records, data integrity, invoicing, reporting, and compliance within student management systems.
• Manage state-based funding requirements, client contractual obligations, and regulatory reporting activities.
• Support sales and marketing initiatives by coordinating and operationalising training programs and client requirements.
• Monitor operational performance, client feedback, and quality processes, driving continuous improvement initiatives across the business.
• Provide guidance on the implementation and adoption of systems, procedures, and processes to improve operational efficiency and consistency.
• Coordinate travel and logistics arrangements to support training operations.
• Assist in the supervision of administration workflows, resource allocation, and team priorities.
• Ensure compliance with relevant legislation, RTO standards, organisational policies, and quality requirements.
• Maintain accurate operational records, reporting, and documentation while supporting a professional, customer-focused service culture.
• Support the State Training Manager with operational projects and leadership responsibilities as required.

Essential Skills & Experience

• Minimum 5 years' experience in training coordination, training administration, or operations within an RTO or similar training environment.
• Strong knowledge of Vocational Education and Training (VET) standards, including government-funded and fee-for-service accredited training programs.
• Demonstrated experience managing RTO compliance requirements, regulatory obligations, and state-based funding contracts.
• Experience using aXcelerate Student and Learning Management Systems (SMS/LMS) or equivalent student management platforms.
• Proven ability to coordinate complex training operations, including scheduling trainers, resources, and client training programs.
• Experience leading or supervising administration teams and managing operational workflows.
• Strong stakeholder management skills with the ability to build and maintain effective client relationships.
• Experience managing training administration processes, including enrolments, student records, reporting, certification, and data integrity.
• Financial administration experience, including invoicing, account management, forecasting, and business systems.
• Advanced organisational skills, with the ability to manage competing priorities and deadlines in a fast-paced environment.
• Strong written and verbal communication skills, with a high level of attention to detail.
• Intermediate to advanced proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.

Desirable Qualifications

• Certificate IV in Training and Assessment (TAE).
• Tertiary qualification in Business Administration, Project Management, Education, or a related discipline.
• Experience working within a government-funded training environment and/or multi-site training operations.