Customer Service Representative

About the Role

Drivetrain are seeking a Parts Interpreter, Customer Service Representative to join our team in Welshpool as the first point of contact for all customer interactions. You'll play a vital role in delivering outstanding service and operational support in a fast-paced, customer-focused environment. This role is central to managing inbound enquiries, supporting both internal and external sales functions, and ensuring a seamless customer experience.

A key part of your success will be leveraging SAP and CRM systems to monitor customer activity, follow up in a timely manner, identify new opportunities, and escalate qualified leads to the business development team.

You’ll also contribute to the smooth running of the branch by supporting a range of operational tasks that align with broader business goals and performance targets.

This role will report to the Branch Manager and collaborates closely with the Stores Team. 

About You

Essential Knowledge, Skills and Experience:

• Experience in a customer service or internal sales role.
• Strong numerical, verbal and written communication skills.
• Organisational skills with the ability to manage competing priorities.
• Proficient in CRM and ERP platforms (SAP, Pronto, Salesforce, or similar).
• Proficient in Microsoft Office applications (Excel, Word, Outlook).

Desirable Knowledge, Skills and Experiences:

• Knowledge of drivetrain, heavy vehicle, or workshop operations.
• Previous exposure with internals sales and customer service.
• Warehousing, inventory, or logistics processes.
• Familiarity with safety, compliance, and operational demands in high volume facility settings.

About Us

Drivetrain Australia is an iconic brand with over 35 years of history supplying equipment, maintenance, and engineering solutions to underground mining, energy, and transport markets across Australasia. 

With strong capability from application engineering and new asset supply through to maintenance, repair, and overhaul Drivetrain is a value-based partner to industry providing high levels of quality and service solutions through the asset lifecycle. Drivetrain is the Australian authorised distributor for Dana Spicer Driveline Components, Kovatera underground utility vehicles, Guascor Gas power generators, and many others. 

Why Join Us

• Competitive Remuneration: Enjoy a competitive salary package, including salary sacrifice options, opportunities for overtime and Time Off in Lieu (TOIL). 
• Opportunities for Career Growth and Development: Unlock your potential with professional development initiatives, such as our Learning Academy Scholarships to support your ongoing learning and career development. 
• Flexible Working Options: We offer flexibility in hours and days as well as support hybrid working for eligible roles, to help manage a work-life balance. 
• Paid Parental Leave: Up to 12-weeks paid parental leave for eligible employees. 
• Benefit Portal: Get access to exclusive retail discounts and a range of wellbeing resources.  
• Appreciation: We recognise and celebrate the contributions, achievements and milestones of our people.  
• Commitment to the Communities we work in: Take advantage of our paid Volunteer Leave and be part of our Diversity & Inclusion and MakeSustainable Committees. 

We would love to hear from you if you think this position is a match for you. If you don’t meet all the above listed criteria, we still encourage you to apply. We are dedicated to supporting growth and development, creating a workplace where everyone has the opportunity to succeed.

Successful candidates will be required to undergo pre-employment checks, including a medical assessment with drug and alcohol testing, provide a valid police clearance and confirm their eligibility to work in Australia. Strictly no Agencies please. 

We are proud to be an equal opportunity employer that fosters a diverse and inclusive workforce. Our culture is built on integrity, commitment, collaboration and excellence, where every employee is valued and respected, empowering them to bring their best selves to work. We welcome applicants from all cultures, identities and experiences.  

We encourage you to reach out to us directly if you need any support or adjustments during the recruitment process. You can contact us at recruitment@engenco.com.au.