Customer Service Representative
About the Role
Drivetrain are seeking a customer-focused and commercially minded Customer Service Representative to join our Kalgoorlie team on a permanent full-time basis.
In this role, you will be the first point of contact for customers, playing a key role in supporting mechanical sales by providing product advice, processing enquiries and identifying opportunities to drive revenue. Working in a fast-paced, trade-focused environment, you will support both internal and external sales functions, ensuring customers receive timely, accurate and solutions-based service across a range of mechanical and driveline products.
A key component of the role will be leveraging SAP and CRM systems to track customer activity, follow up on quotes and enquiries, and proactively identify sales opportunities. You will work closely with the broader sales and business development teams to convert leads, strengthen customer relationships and contribute to branch performance and growth.
Reporting to the Branch Administrator, you will collaborate closely with the Kalgoorlie and wider WA teams, while also supporting day-to-day branch operations to ensure a seamless customer and sales experience.
About You
Essential Knowledge, Skills and Experience:
- Experience in a customer service or internal sales role.
- Strong numerical, verbal and written communication skills.
- Organisational skills with the ability to manage competing priorities.
- Proficient in CRM and ERP platforms (SAP, Pronto, Salesforce, or similar).
- Proficient in Microsoft Office applications (Excel, Word, Outlook).
Desirable Knowledge, Skills and Experiences:
- Knowledge of Drivetrain, heavy vehicle, or workshop operations.
- Previous exposure with internals sales and customer service.
- Warehousing, inventory, or logistics processes.
- Familiarity with safety, compliance, and operational demands in high volume facility settings.
About Us
Drivetrain Australia, a subsidiary of Engenco Limited, supplies world-class equipement, powertrain components, servicing and onsite support to some of the world's most demanding sectors.
With over 35 years of experience, Drivetrain is a leading supplier of technical products, services and engineering solutions for the mining, energy, transport, rail and defence industries. With a growing national network of specialised workshops and superior technical and supply capability, Drivetrain provides customised solutions that optimise operations, reduce downtime and drive productivity for customers.
Why Join Us
- Competitive Remuneration: Enjoy a competitive salary package, including salary sacrifice options, opportunities for overtime and Time Off in Lieu (TOIL).
- Opportunities for Career Growth and Development: Unlock your potential with professional development initiatives, such as our Learning Academy Scholarships to support your ongoing learning and career development.
- Flexible Working Options: We offer flexibility in hours and days as well as support hybrid working for eligible roles, to help manage a work-life balance.
- Paid Parental Leave: Up to 12-weeks paid parental leave for eligible employees.
- Benefit Portal: Get access to exclusive retail discounts and a range of wellbeing resources.
- Appreciation: We recognise and celebrate the contributions, achievements and milestones of our people.
- Commitment to the Communities we work in: Take advantage of our paid Volunteer Leave and be part of our Diversity & Inclusion and MakeSustainable Committees.
We would love to hear from you if you think this position is a match for you. If you don’t meet all the above listed criteria, we still encourage you to apply. We are dedicated to supporting growth and development, creating a workplace where everyone has the opportunity to succeed.
Successful candidates will be required to undergo pre-employment checks, including a medical assessment with drug and alcohol testing, provide a valid police clearance and confirm their eligibility to work in Australia. Strictly no Agencies please.
We are proud to be an equal opportunity employer that fosters a diverse and inclusive workforce and recognised as a WORK180 endorsed employer for women. Our culture is built on integrity, commitment, collaboration and excellence, where every employee is valued and respected, empowering them to bring their best selves to work. We welcome applicants from all cultures, identities and experiences.
We encourage you to reach out to us directly if you need any support or adjustments during the recruitment process. You can contact us at recruitment@engenco.com.au.